At the Legacy Builders 2025 Conference, three leading voices in philanthropy-Mark Lutz, Pamela Hawley, and Zoe Ryan-came together to share their insights on how to create lasting, community-driven impact in global development. While their experiences and approaches varied, a common theme emerged: true sustainability in philanthropy begins with listening to, investing in, and empowering local leadership.
Mark Lutz: Building Capacity from Within
Mark Lutz, Senior Vice President of Global Philanthropy at Opportunity International, emphasized that working with local leaders is not just beneficial-it is essential. Reflecting on his work in microfinance across Africa, particularly among small-scale farmers, Lutz explained that long-term sustainability depends on shifting power to local organizations and individuals.
One of the most compelling examples he shared was Opportunity International’s model of micro-lending. Rather than sending in foreign experts to distribute and manage loans, the organization creates a hierarchical support system led entirely by local professionals. Executive Directors oversee operations at a regional level, while country-specific directors hire and train loan officers. At the grassroots level, the real change-makers are farmer support agents-farmers themselves, who are equipped with training and technology to provide direct assistance to their peers. This approach ensures cultural relevance, strengthens community trust, and builds lasting economic resilience.
Beyond cost-effectiveness, Lutz highlighted a deeper truth: real impact does not come from external interventions. Instead, progress happens when communities are empowered to define their own success, lead their own solutions, and build systems that endure long after international organizations step away. His perspective underscored a critical shift in philanthropic thinking-from short-term, top-down aid to long-term, community-driven development.
Pamela Hawley: Cultural Listening and Respecting Indigenous Knowledge
Pamela Hawley, founder and CEO of UniversalGiving, built upon Lutz’s insights by stressing the importance of deep, cultural listening. Drawing from her experience managing a global philanthropic platform, she underscored the need to honor and integrate local wisdom into development strategies.
One of the most impactful lessons of her career came while volunteering in Guatemala. American volunteers, focused on efficiency, were baffled by local farmers planting five kernels of corn per hole, believing it to be wasteful. However, the farmers explained that each kernel carried a sacred purpose-one for the marketplace, one for fellow farmers, one for families, one to honor God, and one to bless the land. Removing even one, they warned, would lead to failure. This experience shifted Pamela’s understanding of sustainability-not as a rigid, Western-imposed concept, but as something deeply embedded in culture, tradition, and community values.
Pamela’s key takeaway for philanthropists? Step back, listen, and learn before imposing external solutions. She acknowledged that coming from Silicon Valley, her instinct was often to optimize and streamline processes. But she has since realized that true impact is not about efficiency-it’s about empowerment. As she put it, “This is not your country. This is not your way.” Philanthropy should not be about transplanting external values but rather enfranchising communities and supporting the leadership already in place.
Zoe Ryan: The Power of Deep Listening
Zoe Ryan, founder of The ZAR Agency, further emphasized the disconnect between global philanthropy and local communities. Before the panel, she consulted with a diverse group of Kenyans-both Indian-Kenyans and Black Kenyans-and their feedback was unequivocal: “Nobody listens to us.”
She outlined several critical issues that emerged from these conversations, including the false assumption that formal education is the only valid form of knowledge. Instead, she called for a greater appreciation of indigenous knowledge, community-defined success, and locally driven investment structures. Additionally, she highlighted the need for long-term, multi-year funding commitments-a crucial factor in ensuring sustainable impact.
When asked about solutions, Ryan proposed a bold, yet simple idea: a listening tour. She envisioned taking funders and decision-makers into local communities, not to ask questions, not to lead discussions, but simply to listen. Her concept was met with some skepticism, including from a representative of the Gates Foundation, who insisted that they already “listen.” However, Ryan pushed back-if communities still feel unheard, then something is missing.
Her call to action was clear: Philanthropy must move beyond prescriptive aid models and toward genuine collaboration. This means amplifying local voices, rethinking traditional power dynamics, and co-creating solutions that reflect the lived realities of the people being served.
A Unified Message: Philanthropy Must Shift Power to Local Leaders
As the discussion unfolded, it became evident that each speaker’s perspective converged on a shared truth-philanthropy is most effective when it moves from a model of outside intervention to one of local empowerment.
· Lutz showcased the effectiveness of grassroots capacity-building, demonstrating how locally led microfinance can transform communities.
· Hawley emphasized cultural listening and humility, illustrating the dangers of imposing foreign efficiency models on deeply rooted traditions.
· Ryan exposed the ongoing failure of global philanthropy to truly hear local voices and championed a shift toward deep listening and responsive funding strategies.
Together, their insights presented a blueprint for the future of philanthropy-one that rejects top-down solutions in favor of locally defined, community-driven progress. The path to real, lasting change does not lie in grand strategies devised in boardrooms-it starts with listening, respecting, and investing in the people who know their communities best.
Pamela Hawley
Founder of Universal Giving
Pamela Hawley is the founder and CEO of UniversalGiving® (www.universalgiving.org), an award-winning nonprofit that helps people give and volunteer with vetted, quality opportunities all over the world. Opportunities range from giving $25 to provide a month of meals to a child in Haiti, to volunteering with migrant children in Beijing, China. All projects are vetted through UniversalGiving®’s proprietary Quality Model™. 100% of each donation goes directly to the cause. UniversalGiving® is financially sustainable through UniversalGiving® Corporate, which assists Fortune 500 companies to scale their global CSR programs worldwide. Key clients include Apple, Cisco, Gap, BHP, and RSF Social Finance.
Pamela started in community service at age twelve, after experiencing life-changing poverty on a family vacation. She and her father were in a marketplace and looked down a side cul-de-sac where she saw a whole line of half-clothed, begging, unwashed, starving children. The word UNACCEPTABLE came across her mind and led her to volunteer all over the world.Some of Pamela’s many volunteer experiences include working with microfinance in rural India, sustainable farming in Guatemala, earthquake relief work in El Salvador, and computer training in Cambodia.
Pamela has a Political Science degree cum laude from Duke University and a Masters in International Communication on a scholarship from the Annenberg School of Communications, USC. Pamela was a finalist for Ernst and Young’s Entrepreneur of the Year Award and most recently received the Distinguished Alumni Achievement Award for the Political Science Department at Duke University. She has also received the Castilleja Alumni Award. She is a guest lecturer at Stanford, Harvard, Berkeley and USC.
Mark Lutz
SPV of Global Philanthropy at Opportunity International
Mark Lutz joined Opportunity International in 1986 as a key member of the private fundraising team, where he’s grown private annual revenue from $1 million to more than $40 million.
Mark grew up in South Africa with his missionary parents. Living for 20 years under apartheid shaped him to become an advocate for justice. Visits to 50 countries sharpened his vision for a world free of extreme poverty.
Prior to joining Opportunity, Mark served as Senior Director of Resource Development for MAP International, a Christian organization providing life-changing medicines and health supplies to people in need.
In 2010, Mark wrote UnPoverty: Rich Lessons from the Working Poor, in which he tells the stories of
entrepreneurs who have received micro loans from Opportunity.
Mark earned a Bachelor of Arts in music and a Masters in Cross-Cultural Communication from Wheaton College.
Mark and his wife, Lise, have three adult children and live in New Jersey.
Zoe Ryan
Founder of ZAR Agency
Zoë Alderfer Ryan founder of The ZAR Agency is a social entrepreneur and global citizen who has spent the majority of the last 25 plus years living and working in 7 different countries on 6 different continents. Culturally fluent and adept at bringing people together to turn problems into opportunities, she is passionate about helping people make life breakthroughs. With a formal background in education and a diverse career as a children’s author, mediator, designer, music talent manager, and program developer for organizations around the world, she has an arsenal of skills and experiences to draw upon.
Her work is to assist individuals who are committed and truly ready to make a transformation and have an impact on their communities. Currently she is working with individuals in five different countries - helping them design and implement a plan to reach their dreams...
Zoe believes that if each person in the world had one person who cared enough about them and believed in their ability to succeed the world would be an even better place.
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